1. Scope and Application

These General Terms and Conditions (“GTCs”) apply to all services provided by Inside-Out Coaching & Supervision, operated by Gillian Walter (“the Practitioner”), including but not limited to:

• Coaching (individual, team, group, executive)
• Coaching supervision
• Mentoring
• Training, facilitation, and workshops
• Reflective and developmental practice

These GTCs apply unless expressly agreed otherwise in writing and form part of any proposal, agreement, or engagement that references them.

Where appropriate, the Practitioner may work with an associate, co-coach, or collaborator. The Practitioner remains responsible for the overall delivery of the services.

2. Nature of Services

All services are reflective, developmental, and learning-oriented in nature.

They do not constitute consulting, therapy, counselling, medical, legal, financial, or other professional advice, and do not replace such services.

The Practitioner does not provide solutions, make decisions on behalf of clients, evaluate performance, or guarantee outcomes. Responsibility for decisions, actions, and results rests with the client and, where applicable, the sponsoring organisation.

3. Professional Standards and Outcomes

The Practitioner commits to delivering services with professional care, skill, and diligence in line with recognised ethical frameworks and professional standards, including the Global Code of Ethics and the ICF Code of Ethics.

Outcomes depend on multiple factors, including engagement, context, and client choices, and therefore cannot be guaranteed.

4. Client Responsibilities

Clients agree to:

• Engage openly and constructively in the process
• Take responsibility for their own decisions and actions
• Communicate promptly if concerns or issues arise
• Respect agreed boundaries, roles, and ways of working
• Pay all agreed fees in accordance with the agreed terms

5. Fees, Expenses, and Payment

Fees, scope, and payment terms are defined in the applicable proposal, agreement, or booking confirmation.

Unless otherwise agreed:

• Invoices are payable within 30 days
• Reasonable expenses (e.g. travel, accommodation, venue hire) are charged separately
• Work outside the agreed scope requires prior agreement and may be invoiced separately

The Practitioner reserves the right to suspend services in the event of overdue payment.

6. Confidentiality

All coaching, supervision, mentoring, and reflective conversations are treated as confidential.

Confidentiality may be limited where:

• There is a credible risk of harm to the client or others
• Disclosure is required by law or court order
• Disclosure is required to meet ethical or professional obligations

Any disclosure will be limited to what is strictly necessary for that purpose.

7. Supervision, Reflection, and Records

In line with professional standards, the Practitioner may:

• Use anonymised or fictionalised material for supervision, reflective practice, or professional development
• Maintain minimal confidential records (e.g. client or organisation name, dates, session hours, and contact details)

No identifying or sensitive content will be disclosed.

8. Data Protection

Personal data is processed in accordance with applicable Swiss data protection law and, where relevant, the General Data Protection Regulation (GDPR).

Further information is provided in the Privacy Policy available on this website. The Privacy Policy does not form part of the contractual agreement.

9. Intellectual Property

All materials, frameworks, methodologies, and content created or provided by the Practitioner remain the intellectual property of the Practitioner unless otherwise agreed in writing.

Clients may use materials for their own internal or personal purposes but may not reproduce, distribute, or commercialise them without prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law:

• The Practitioner is not liable for indirect or consequential loss
• Total liability is limited to the fees paid for the services giving rise to the claim

Nothing in these GTCs limits liability that cannot legally be excluded.

11. Termination

Either party may terminate an ongoing engagement with 14 days’ written notice, unless otherwise agreed.

Upon termination:

• Fees for services already delivered remain payable
• Prepaid but unused fees will be refunded, less a reasonable administration fee
• Provisions relating to confidentiality, data protection, and liability remain in effect

12. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond reasonable control.

13. Entire Agreement and Severability

These GTCs, together with any applicable proposal or agreement, constitute the entire agreement between the parties.

If any provision is held unenforceable, the remaining provisions remain in full force and effect.

14. Governing Law and Jurisdiction

These GTCs are governed by the substantive laws of Switzerland, excluding conflict-of-law provisions.

Any disputes arising out of or in connection with these GTCs shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.